Here are some of the common questions we are regularly asked, but feel free to contact us if you have any specific quesions.
We own our manufacturing plant in South Africa and hold additional stock in the UK for a stress free supply chain.
From timber harvest right through to distribution and UK stock holding, we manage our entire production process.
We offer a wide range of ethically and sutainably produced charcoal for global distribution.
Here are some of the most commonly asked questions about buying charcoal in volumes from South Africa.
We are here to make the whole processes as stress free as possible so if you have any questions prior to requesting a quote, please do not hesitate to contact us at our UK Head Office.
Typical content of charcoal is 80% Fixed Carbon and 8% Ash.
Yes, we are always happy to send samples, reach out to our customer support team for assistance.
Namibian charcoal is made from various species of indigenous invader bush, including Acacia, Mopane and Cinerea.
Yes, this can be discussed to meet your requirements.
Terms and Conditions of sale are as published on our website (here). Flexible payment terms are available subject to negotiation.
Our factory is able to produce large volumes to specific schedules in order to meet customer demands. Forward planning ensures that schedules can be met for both small and large orders.
Stocks of standard products are kept in the UK for rapid delivery to the UK or Europe. Own-brand products are subject to change due to lead times for packaging and shipping. Typically delivery from Factory to UK is 4 to 6 weeks.
Stocks of both finished goods and raw materials are maintained in order to meet demand. Continuity of supply is maintained by a close working relationship with all our suppliers to ensure year-round availability.
Products can be shipped direct to your distribution centre / warehouse via shipping container throughout Europe, with direct shipping also available to North America.
All relevant testing to comply with shipping requirements is handled by our factory using accredited facilities.
Shipping schedules and transit time are monitored by our team to ensure delivery schedules are met. Updates are available as required, but are subject to availability from the shipping line.
All timber harvested to produce our charcoal is controlled by strict environmental regulations, both nationally and internationally. Timber is harvested under local Forestry regulations which are strictly enforced and all charcoal is 100% FSC certified to ensure compliance with internationally recognised environmental and sustainability standards.
Yes, regulations are strictly followed, and compliance is ensured by our suppliers, partners and management team.
Our factory is independently audited regularly using the SEDEX system of reporting on sustainability and ethical business practices. Our FSC certification also ensures that our supply chain meets international standards for ethical and sustainable practices.
Currently charcoal is exempt from any tariffs or restrictions.
Yes, all relevant certificates and documentation is produced for each shipment, copies of these are available upon request.
These are available on our website here.
Direct Charcoal was founded in 2003 as an independent business to supply the growing UK BBQ charcoal market. The business was founded by Pat Tann who has worked within the charcoal industry for more than 50 years. Our partners in South Africa have been sourcing and producing charcoal for more than 30 years, having great local knowledge and expertise in the African Charcoal Industry.
We have a small group of key suppliers that we work with, selected to ensure the quality of the charcoal they produce. Our representatives ensure that only the highest quality charcoal is selected for use in our products. All materials are inspected by our quality team to ensure their suitability before use in our factory. Regular testing of the finished product ensures only high-quality products are delivered to the customer.
Raw material stocks are maintained to ensure availability during the seasons and to alleviate any disruptions caused by supply chain issues. We work with multiple providers to ensure any disruptions are kept to a minimum.
We hold extensive stocks both in South Africa and the UK to cover for any unforeseen delays caused by events outside of our control.
Direct Charcoal have been accredited by an array of auditors to ensure our quality control, health and safety, environmental protection and ethics are of the highest standard.
Our packaging is fully recyclable and made from a minimum of 30% recycled products in order to comply with the UK’s recyclability regulations.
